Who we are
This notice covers the Marcel Aviation website and enquiries relating to our commercial passenger and cargo aviation services. For privacy questions, contact team@marcelaviation.com or write to Marcel Aviation, Istanbul Ataturk Airport, Gate E, Hangar No:13, Bakırköy, Istanbul, Türkiye.
Information you share
You may provide your name, work email, company details and operational requirements when contacting us. The contact form prepares a draft in your email application; it does not submit or store your enquiry on this website. We receive the information only when you send the email. Please include only information needed for your request.
How information is used
We use correspondence to respond to enquiries, assess requirements, prepare quotations and coordinate requested services. Depending on the context, processing is necessary for pre-contractual steps or a contract, legal obligations, or legitimate interests in managing business communications and protecting our systems, subject to applicable law.
Cookies and technical data
This website does not add analytics, advertising cookies or tracking scripts. Fonts are hosted locally. Our first-party cookie, marcel_cookie_choice, remembers your essential-cookie preference for 180 days.
The hosting and security providers may process technical information such as IP addresses, browser details and request logs, and may use essential security or sign-in cookies. These are separate from the preference saved by this website.
You can reset our saved preference in these settings or manage cookies through your browser.
Sharing and retention
Relevant enquiry details may be shared with suppliers, repair facilities or logistics partners where needed to address your request, and with email, hosting and IT providers supporting our operations. Information may also be disclosed where legally required. We do not sell or rent personal information.
International enquiries may involve providers or partners in other countries, subject to applicable data-protection requirements. Information is retained only as needed for the enquiry or business relationship, record-keeping duties and the handling of legal claims. No single retention period applies to every type of correspondence.
Your choices and rights
Depending on applicable law, you may request information about the processing of your personal data, access, correction or deletion, and raise an objection or complaint with the relevant authority. Send requests to team@marcelaviation.com. We may need to verify your identity before responding; some records may need to be kept to meet legal obligations.
Security and updates
We take reasonable measures to protect business correspondence, but no internet transmission is completely secure. External websites and your email provider have their own privacy practices. We may update this notice as the website or our practices change; the date above identifies the latest revision.